Terms of service

Terms and Conditions – RapidProof 

Version 1.0  |  Last updated: 29th June 2026 

1. Service Provider 

1.1. RapidProof.co.uk is a trading name of Orchestrating Identity Limited, a company registered in England and Wales under registration number 14263692, whose registered office is at 150 Borough High St, London SE1 1LB (“the Supplier”). 

2. The Service 

2.1. The Service is provided by the Supplier to the customer (“the Customer”) for buying and completing Right to Rent identity verification checks (“Verification(s)”) as required under the Immigration Act 2014 (as amended) in order to confirm that the individual requiring the identity verification subject (“the Subject”) has the right to rent residential property in England. All verification checks are for UK and Irish passport holders only (“Services”). 

2.1.1. Use of the Services as a Subject is restricted to those individuals who are at least 18 years of age and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties herein. 

2.2. Upon the Customer purchasing a Verification, the Supplier shall send confirmation of the order to both the Customer and the Subject. The Subject shall then be provided with a Verification link to complete the Verification process. 

Upon successful completion and approval of the Verification, the Supplier shall provide the Subject with a Verification confirmation pack and a share passcode. The Subject's receipt of their own completion status is unconditional and does not depend on any further action. However, the Verification process is only complete once the Subject has provided the share passcode to the Customer, enabling the Customer to access the Verification results; until this step has taken place, the Customer has not received a completed Verification for the purposes of these Terms. The Supplier shall notify the Customer once the Verification has been completed and approved, but such notification is not, by itself, evidence of a statutory excuse and does not substitute for the Customer's own access to the Verification result via the share passcode. 

2.3. The Supplier will retain a record of the Verification result for a period of thirty (30) days after completion of the identity verification or as required by law. 

2.4. The Customer is responsible for maintaining their own records of the Verification result for the purposes of demonstrating a statutory excuse under applicable Right to Rent legislation. The Supplier’s records are not a substitute for the Customer’s own compliance records. 

2.5. The Supplier, trading as RapidProof, is a registered Identity Service Provider (IDSP) under the terms of the Data Use and Access Act 2025, certificate number DIATF-KIUK-25-42, and is therefore permitted to conduct digital Right to Rent checks on behalf of landlords and letting agents in England.  

The Service is available for Right to Rent checks in England only. It does not extend to Scotland, Wales or Northern Ireland, which operate under separate legislative frameworks. 

3. Using The Service 

3.1. By using the Service, the Customer agrees that they are permitted by the Subject to purchase a Right to Rent Verification on behalf of the Subject using this Service. The Customer warrants that they are a landlord or letting agent with a legitimate need to verify the Subject’s Right to Rent under applicable legislation: Immigration Act 2014. 

3.2. The Subject will be sent a confirmation email to confirm that they consent to the Verification. 

3.3. If the Subject does not provide this confirmation, then the Verification process will not start. 

3.4. It is the Customer’s responsibility to check that the correct Subject Information is provided during the purchase process. 

3.5. Should the Customer or the Subject require support to complete the process, then they should access Supplier support via the contact form on rapidproof.co.uk. 

3.6. The Supplier may suspend or terminate access to the Service immediately if it reasonably believes the Service is being misused or used unlawfully. 

3.7. Termination shall not affect any accrued rights or liabilities. 

3.8. The Customer acknowledges that a Verification result provided by the Supplier does not constitute legal advice and the Customer remains solely responsible for acting on that result in accordance with their obligations under the Immigration Act 2014 and any related Home Office guidance. 

4. Regulatory Dependency and Scope of Service 

4.1. The Service facilitates identity verification in accordance with the requirements published by the Home Office from time to time. 

4.2. The Supplier does not: 

a. guarantee that any Verification will be accepted by the Home Office or any relevant authority; 

b. guarantee the timing or outcome of any Right to Rent check; or 

4.3. The Supplier does not provide any assurance that completion of a Verification will result in compliance with the Customer’s statutory obligations. The Supplier is not responsible for delays, failures or rejections caused by: 

a. Home Office systems or processes; 

b. Change in law, regulation or guidance; or 

c. Failures or omissions by the Customer or the Subject. 

4.4. The Customer is responsible for determining whether a Verification result establishes a statutory excuse and for taking any follow-up steps required by law, including conducting repeat checks at such intervals as may be required by applicable legislation or Home Office guidance. 

4.5. Where the Subject does not provide the share passcode to the Customer, the Verification shall not be treated as complete for the purposes of these Terms, regardless of whether the Subject has separately completed the Verification process with the Supplier. The Supplier is not responsible for the Subject's decision not to share the passcode, and such non-disclosure shall not be treated as a failure, delay or default on the part of the Supplier. The Customer's remedies, if any, in these circumstances, are governed by clause 5 (Refunds). 

5. Refunds 

5.1. The Supplier will review any refund request on a case-by-case basis and will only offer a refund entirely at its own discretion. 

5.2. The Supplier reserves the right to provide the Customer with another Verification at no cost rather than a refund. 

5.3. Email Eligibility Requirement. It is the Customer’s sole responsibility to ensure that the email address provided for the Subject at the point of purchase is unique and has not previously been submitted to any other Identity Service Provider (IDSP) or used in any Right to Rent check via the Service. Orders cannot be processed where the email address supplied has already been registered or used elsewhere in this capacity. Failure to comply with this requirement will not be considered valid grounds for a refund, and no refund will be issued in such circumstances. 

5.4. Failure on the part of the Subject to complete the confirmation process or the Verification, or the Subject's decision not to provide the share passcode to the Customer  

5.5. Failure on the part of the Customer to provide correct email details for the Subject during the purchase is not valid grounds for a refund. 

5.6. Refund Processing Fee. Where a refund is approved at the Supplier’s discretion, a deduction of £4.99 will be applied to all refunds issued. This fee reflects the costs incurred by the Supplier from the point of purchase and the administrative time required to process the refund. The Customer will receive the original purchase amount less £4.99. 

6. Buying the Service using RapidProof.co.uk 

RapidProof.co.uk uses Shopify as the purpose of buying the Service directly and not via the Supplier’s sales team. 

6.2. Should the Customer require multiple Verifications then they can contact the Supplier’s sales team via the contact form on rapidproof.co.uk 

7. Relationship with Shopify 

The Supplier uses Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with the Supplier. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and the Supplier, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with the Supplier. 

8. Data Protection and GDPR 

8.1. The Supplier acts as an independent Data Controller in respect of personal data processed in connection with the Service. 

8.2. Personal data is processed on the lawful bases of: 

a. compliance with a legal obligation applicable to Identity Service Providers conducting Right to Rent checks; and 

b. performance of the contract with the Customer. 

8.3. As an IDSP, the Supplier is required by law to keep a record of the Right to Rent Verification having taken place, including the name, date of birth, nationality, and email address of the Subject. The Supplier shall retain such records for a period of 30 days following completion of the Verification, after which they will be deleted. It is the Customer's responsibility, not the Supplier's, to retain a record of the Verification result for at least one year after the end of the Subject's tenancy, or such longer period as may be required by applicable law or Home Office guidance, in order to demonstrate a statutory excuse. 

8.4. The Supplier does not retain copies of the Subject’s original identity documents beyond the period required for the lawful completion and recording of the Right to Rent check. 

8.5. The Supplier is acting as the Data Processor, and the Customer is acting as the Data Controller under UK GDPR legislation. 

8.6. The data subjects have the right to request access, rectification, erasure (where applicable), restriction or objection to processing in accordance UK GDPR. Requests may be emailed to dpo@rapidproof.co.uk 

9. Privacy Policy 

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read and accepted these privacy policies. The Checkout is hosted by Shopify, Shopify collects and processes personal information about your access to and use of the payment platform in order to provide and improve the user experience. 

10. Customer Authority and Warranties 

10.1. The Customer warrants that it has obtained all necessary authority, consent and permissions from the Subject to: 

a. submit the Subject’s personal data to the Supplier; 

b. procure the Right to Rent Verification on the Subject’s behalf; and 

c. enable the Supplier to process such data for the purposes of the Service. 

10.2. The Customer warrants that all information provided in connection with the Service is accurate, complete and not misleading. 

10.3. The Customer acknowledges that no contract is formed between the Supplier and the Subject, and that the Customer remains solely responsible for the lawful conduct of Right to Rent checks and for any civil penalty liability arising from non-compliance with applicable immigration legislation. 

10.4. The Customer warrants that they are a landlord or letting agent in England with a legal requirement to conduct Right to Rent checks and that the Service will only be used for that purpose. 

11. Indemnity 

11.1. The Customer shall indemnify and hold harmless the Supplier from and against all losses, liabilities, costs, claims, fines and expenses arising out of or in connection with: 

a. any breach of clause 10; 

b. any allegation that the Supplier did not have lawful authority to process the Subject’s personal data; 

c. inaccurate, incomplete or misleading information supplied by the Customer or the Subject; or 

d. misuse of the Service; or 

e. any civil penalty, fine or regulatory sanction imposed on the Supplier arising from the Customer’s failure to conduct Right to Rent checks in accordance with applicable legislation. 

12. Liability 

12.1. Nothing in these Terms excludes or limits liability for: 

a. death or personal injury caused by negligence; 

b. fraud or fraudulent misrepresentation; or 

c. any liability which cannot be excluded or limited under applicable law. 

12.2. Subject to clause 12.1, the Supplier shall not be liable to the Customer for any loss or damage arising from: 

(i) suspension, termination, loss or modification of RapidProof; 

(ii) use of, or inability to use, RapidProof; 

(iii) delays or interruptions in access to RapidProof; 

(iv) unauthorised use or misuse of RapidProof; or